PlayDrop

Reference documentation

PlayDrop Refund Policy

PlayDrop refund policy.

Updated April 6, 2026

PlayDrop Refund Policy

Effective date: March 20, 2026
Company: PlayDrop Inc.
Support: support@playdrop.ai

This Refund Policy explains how PlayDrop handles refunds, reversals, and related balance adjustments for digital purchases made through PlayDrop-operated billing flows.

Refund requests are reviewed by PlayDrop support on a case-by-case basis under the rules below.

1) Scope

This Policy applies to:

  • credit pack purchases made through PlayDrop-operated checkout flows;
  • digital items purchased with PlayDrop credits, including eligible asset purchases; and
  • in-app purchases processed through PlayDrop credit billing and represented by a PlayDrop receipt.

Purchases made directly through platform stores such as Apple App Store or Google Play are handled by that platform's refund system and terms.

2) General rule for digital goods

Credit packs, digital items, and app-related digital entitlements are digital goods or digital access rights. They are generally non-refundable once delivered, except where required by law or where PlayDrop determines a refund or reversal is appropriate under this Policy.

3) Cases where we may issue a refund

We may issue a full refund or reversal when one or more of the following applies:

  • unauthorized or fraudulent payment;
  • duplicate charge;
  • a technical issue caused failed or incorrect delivery;
  • the purchase was made by mistake and the credited value was not meaningfully used; or
  • other exceptional support-reviewed circumstances.

4) Credit-spend purchases and digital item reversals

Purchases made with PlayDrop credits for assets or other digital items are generally final once the item or entitlement is granted to your account.

We may approve a reversal or credit refund if:

  • the transaction was unauthorized;
  • the transaction was duplicated;
  • a technical issue caused failed or incorrect delivery; or
  • the purchased item was not delivered as described and the issue cannot be repaired within a reasonable time.

If we approve a reversal, we may remove or disable the related item or entitlement and reverse the related credit ledger entries.

If the purchase was already used, consumed, or otherwise cannot be cleanly reversed, we may deny the request except where required by law.

5) App IAP receipt cancellation and reversal

For in-app purchases processed through PlayDrop credits, a PlayDrop receipt may be canceled or reversed if the transaction was unauthorized, duplicated, affected by a technical issue, associated with fraud or policy violation, or otherwise must be reversed under applicable law.

If a receipt is canceled or reversed:

  • the receipt may be marked canceled or invalid;
  • the related consumable, entitlement, or access may be revoked or disabled;
  • related credit balances and ledger entries may be adjusted or reversed; and
  • the adjustment may result in a reduced or negative credit balance if the value from that transaction was already spent or granted.

A canceled or reversed receipt is no longer valid proof of purchase.

6) Cases where we may deny a refund

We may deny a refund when:

  • the purchase was already consumed in a way that cannot be cleanly reversed;
  • abuse, fraud, chargeback manipulation, or policy circumvention is detected; or
  • the request falls outside legal or policy limits.

7) How refunds are processed

  • Refund requests are reviewed manually by PlayDrop support.
  • Unless required by law, approved refunds and reversals are processed as full-amount reversals only.
  • Refunds are issued to the original payment method used at checkout when applicable.
  • Processing time depends on the payment provider or card issuer and can take several business days.

8) Credit reversal and account balance impact

When a refund or reversal is approved, PlayDrop may reverse the credits or entitlements tied to that purchase.

If your account has already spent some or all of those credits, the reversal can result in a negative credit balance. A negative balance can block further spending until additional credits are added or the balance is otherwise resolved.

9) Chargebacks

If you believe a charge is unauthorized, contact support@playdrop.ai first.

Filing a chargeback may result in temporary account restrictions while the case is reviewed.

10) How to request a refund

Send a request to support@playdrop.ai with:

  • your PlayDrop username;
  • date and approximate time of purchase;
  • amount charged and currency;
  • relevant receipt, order, or transaction details;
  • the reason for the request; and
  • any supporting screenshots or documentation.

11) Contact

PlayDrop Inc.
Support: support@playdrop.ai
Website: https://playdrop.ai

12) Changes to this Policy

We may update this Policy from time to time. If we make material changes, we will provide notice appropriate to the circumstances, such as updating the effective date, posting an in-product notice, or otherwise communicating the change where required.